Privacy Policy

Sunrise Energy Solutions Japan is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our online platform and our services. We value your trust and strive to be transparent about our data practices, complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect personal data when you interact with our online platform or use our services. This information may include:

• Identification and Contact Data: Such as your name, email address, postal address, phone number, and other similar contact data.
• Technical Data: Such as your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services, including pages you view, services you interact with, and other actions taken on our online platform.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Service-Related Data: Information related to your interest in or use of our renewable energy services, including details about potential projects, energy needs, or inquiries about solar panel installation, wind turbine maintenance, geothermal energy system consulting, hydropower project development support, energy storage solutions, renewable energy system diagnostics and repair, energy efficiency consulting, or grid integration services.

We collect this information through various methods, including:

• Direct Interactions: You may give us your identity and contact data by filling in forms or corresponding with us by mail. This includes personal data you provide when you inquire about our services, request information, or provide feedback.
• Automated Technologies or Interactions: As you interact with our site, we may automatically collect Technical and Usage Data. We collect this data using cookies, server logs, and other similar technologies.

How We Use Your Information

We use the personal data we collect for various purposes:

• To Provide and Maintain our Services: Operating and maintaining our online platform, responding to your inquiries, and fulfilling requests for information about our renewable energy solutions.
• To Improve our Site and Services: Understanding how our online platform is used to enhance user experience and develop new features and services.
• To Communicate with You: Sending you information, updates, and security alerts related to our services.
• For Marketing and Promotion: Informing you about our services, offers, and news that may be of interest to you, in accordance with your communication preferences.
• For Legal and Compliance Purposes: Complying with legal obligations, resolving disputes, and enforcing our agreements.

Legal Basis for Processing

Under data protection laws, we must have a legal basis to process your personal data. Our legal bases include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Where our use of your personal data is necessary for us to comply with the law.
• Legitimate Interests: Where our use of your personal data is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and customer support. These service providers are obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal data.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes by updating this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us in writing at the following address:

Sunrise Energy Solutions Japan
3-1-1 Marunouchi,
Shin-Marunouchi Building 10F,
Chiyoda, Tokyo,
100-6510 Japan